Legal
Refund & Cancellation
Last updated 18 June 2026 · This is a template — have it reviewed by your legal advisor before launch.
This policy covers subscription cancellations and refunds for Jannal software plans. It does not cover refunds a hotel gives its own guests — those are set by each property.
Free trial
New accounts may start on a free trial with no card required. You will not be charged until the trial ends and you choose a paid plan.
Monthly plans
Monthly subscriptions can be cancelled anytime from Settings → Billing. Cancellation stops the next renewal; the current paid month remains active until it ends. We do not pro-rate partial months.
Annual plans
Annual plans may be cancelled within 7 days of purchase for a full refund if the service was not substantially used. After 7 days, annual fees are non-refundable but you keep access until the term ends.
How refunds are paid
Approved refunds are returned to the original payment method via our payment provider, typically within 5–7 business days.
How to request
Email hello@aaroora.com from your account email with your property name. We confirm within 2 business days.
Questions about this page?
Email hello@aaroora.com or write to us at AAROORA Technologies, [your registered address]. We reply within 2 business days.